PRIVACY.POLICY

DATA PROTECTION COMMITMENT

We are committed to protecting your personal information and maintaining the highest standards of data security. This privacy policy explains how we collect, use, process, and protect your data when you use our business intelligence services.

Last Updated: December 20, 2025

Effective Date: January 1, 2025

Jurisdiction: Sri Lankan Data Protection Laws

DATA.COLLECTION

PERSONAL INFORMATION

Information you provide directly through our contact forms, consultations, and service agreements.

▪ Full name and professional title
▪ Business email address
▪ Company name and industry
▪ Project requirements and objectives
▪ Communication preferences
▪ Business intelligence needs
▪ Data sources and systems information
▪ Budget and timeline preferences

TECHNICAL DATA

Automatically collected information about your device and website interactions.

▪ IP address and location data
▪ Browser type and version
▪ Device and operating system
▪ Screen resolution and preferences
▪ Website navigation patterns
▪ Time spent on pages
▪ Referral source information
▪ Download and interaction data

CLIENT BUSINESS DATA

Confidential business information shared during our analytics services delivery.

▪ Financial performance data
▪ Operational metrics and KPIs
▪ Customer behavior patterns
▪ Market research insights
▪ Strategic planning information
▪ Competitive analysis data
▪ Process optimization metrics
▪ Risk assessment information

DATA.USAGE

PRIMARY PURPOSES

▪ Delivering business intelligence analytics services
▪ Creating custom dashboards and reports
▪ Performing predictive analytics and modeling
▪ Providing strategic consulting recommendations
▪ Maintaining client communication and support

SECONDARY PURPOSES

▪ Improving service quality and methodology
▪ Website performance optimization
▪ Security monitoring and fraud prevention
▪ Legal compliance and record keeping
▪ Anonymous industry benchmarking

DATA.PROTECTION

TECHNICAL SAFEGUARDS

▪ End-to-end encryption (AES-256)
▪ Secure data transmission (TLS 1.3)
▪ Multi-factor authentication
▪ Regular security audits
▪ Automated backup systems

OPERATIONAL SAFEGUARDS

▪ Role-based access controls
▪ Staff confidentiality agreements
▪ Data minimization practices
▪ Regular staff training
▪ Incident response procedures

DATA RETENTION PERIODS

Contact Form Data 2 Years
Project Documentation 5 Years
Analytics Data 3 Years
Client Business Data Contract + 2Y
Website Logs 1 Year
Security Records 7 Years

YOUR.DATA.RIGHTS

ACCESS & CONTROL

▪ Request access to your personal data
▪ Correct inaccurate or incomplete information
▪ Request deletion of your data
▪ Restrict processing of your information
▪ Data portability for your records

COMMUNICATION PREFERENCES

▪ Opt-out of marketing communications
▪ Choose preferred contact methods
▪ Update communication frequency
▪ Withdraw consent for data processing
▪ File complaints with supervisory authorities

Response Time: We will respond to your data rights requests within 30 days. Complex requests may require additional time, and we will inform you of any delays.

THIRD.PARTY.SHARING

LIMITED DATA SHARING

We only share your data with trusted third parties under strict contractual obligations and for specific purposes:

▪ Cloud Infrastructure Providers: Secure data hosting and backup services
▪ Analytics Tools: Website performance and user behavior analysis
▪ Security Services: Fraud prevention and threat detection
▪ Communication Platforms: Project collaboration and client support
▪ Legal Authorities: When required by law or legal process
▪ Business Partners: Only with explicit consent for joint projects
Important: We never sell, rent, or trade your personal information. All third-party relationships are governed by data processing agreements that ensure the same level of protection as this policy.

PRIVACY.SUPPORT

DATA PROTECTION OFFICER

For privacy-related inquiries, data rights requests, or concerns about how your information is handled, contact our data protection team.

Available Monday to Friday, 9:00 AM - 6:00 PM (IST)
Average response time: 24-48 hours
Escalation process for urgent matters
Confidential handling of all inquiries

GET HELP

Submit your privacy-related questions or exercise your data rights through our secure contact form.

Contact Privacy Team
Policy effective January 1, 2025. Subject to updates with 30-day notice period.